Two kinds of orders exist on JediPic. Most listings send you to a partner shop, and that shop handles refunds and returns (sections 1–6). JediPic Official caricatures are made and delivered by JediPic, and section 7 applies to them.
JediPic is an affiliate-first discovery service. We help you find, save, and compare products, then send you to partner shops to complete checkout. JediPic does not process payment for partner purchases and is not the shop that charged you.
1. Where to request a refund
If you bought after leaving JediPic, request any refund, return, cancellation, exchange, delivery claim, or dispute through the partner shop where you placed the order. That shop's policies, support process, and final checkout terms apply.
2. What JediPic can help with
We can review issues that happened on JediPic before the handoff: wrong product information on a JediPic page, a broken partner link, a missing disclosure, or a saved idea, Gift Room, or History issue. Send the JediPic page URL and the partner destination URL so we can check it.
3. What JediPic cannot do
JediPic cannot cancel, refund, reverse, replace, or guarantee orders paid for on partner websites. We also cannot override a partner shop's refund window, shipping status, return address, or dispute decision.
4. Check before buying
Before checkout, review the destination shop's final price, shipping cost, delivery estimate, return window, customization rules, digital download terms, and contact route. Partner details can change after JediPic displays them.
5. Records to keep
Keep the partner order number, receipt, shipment updates, support messages, screenshots, the JediPic page URL, and the destination shop URL. These records help the partner shop review the purchase and help JediPic review any handoff issue.
6. If something looks wrong on JediPic
If a partner link, product card, price, disclosure, or destination looks misleading, contact [email protected]. Include both URLs, screenshots if available, and the approximate time you clicked through. Do not send full payment card numbers or sensitive checkout credentials.
7. JediPic Official caricature orders
JediPic Official caricatures are made to order from your photos and delivered as digital files. You place the request through the form on the listing; JediPic confirms the price and options shown there and sends payment instructions with the confirmation. Work starts once payment is confirmed and the photos and details we need have arrived. JediPic does not store payment card details on this site.
Cancellation. You can cancel for a full refund at any time before work on your caricature has started. Tell us at [email protected] with your order reference.
Revisions. The listing states whether revisions are included and how many. Ask for them by replying to the delivery message; revisions cover the agreed brief, not a new brief.
After delivery. Because each caricature is personalised and made to order, the final delivered file is not refundable once it matches the confirmed brief. If the file is defective, incomplete, or does not match what was confirmed, write to us within 14 days of delivery and we will correct it or refund the order. Where consumer law grants a right of withdrawal for personalised or digital goods, that right is not limited by this section.
Delivery. Files are delivered by e-mail and in your JediPic account within the time stated on the listing, counted from the confirmation of payment. Nothing is shipped physically.